IT Generalist

Department: Internal IT

Location: Minneapolis, MN

Position Summary

The IT Generalist at Community Reinvestment Fund, LLC is responsible for providing technical assistance to internal and external customers regarding various hardware, software, SaaS services, and collaboration portals. The position requires a high level of competencies and characteristics, including multi-tasking, working independently and collaboratively, having a positive attitude, a willingness to learn, and problem-solving.

Desired Qualities

  • Model and Support of CRF’s Mission, Vision and Values: Energized by the desire to deliver equal access to capital and level the economic playing field, providing opportunities for people to succeed, and develop creative financing solutions that transform lives and communities.
  • Belief in CRF’s Diversity, Equity, and Inclusion Philosophy: Modeling behavior that inspires dialogue, learning and cross-cultural exchange. Participation in and encouragement of the CRF DEI Committee’s learning plan, and promotion of intercultural competence and CRF Values.
  • Positive Presence: Thrives in fast-paced working environment with a sense of urgency. Positive and energetic. Articulate. Respectful.
  • Effective Communicator: Proficient written and oral communication skills, including the ability to speak in a wide variety of settings, to a wide variety of audiences. Focused on internal and external customer service. Translate data into simple, powerful messages to communicate impact and progress towards program goals with both internal and external stakeholders.
  • Technology Proficiency: Must view technology as a critical part of the organization’s success and have a solid understanding of lending and financial software, and how these systems can be optimized to support organizational priorities.

Essential Duties and Responsibilities

Help Desk

  • Monitor, maintain, and resolve Help Desk tickets
  • Hardware Support
    • Setup new equipment for users
    • Troubleshoot hardware issues to resolution
  • Software Support
    • Install and configure software for users
    • Troubleshoot software issues to resolution
    • Monitor and maintain software patches

Inventory Management

  • Maintain and manage hardware and software inventory.

Software Patch Maintenance

  • Continuously monitor and maintain software patches

Customer Service

  • Develop and maintain effective working relationships with internal and external stakeholders
  • Communicate with internal and external clients professionally, effectively and in a timely manner
  • Support continuous improvement of the help desk ticketing completion process providing recommendations for streamlining and improvement

Qualifications

Education and Certification(s)

  • Associates degree or High School diploma or GED

Experience:

  • 1-2 years previous experience in a help desk role
  • Strong knowledge of computer hardware
  • Thorough knowledge and experience working with Microsoft software; including but not limited to Microsoft 365, Word, Excel, PowerPoint, SharePoint and OneDrive
  • General knowledge of database concepts and queries is highly desirable
  • Experience working in a multi-locational organization

The Company

Who We Are

Community Reinvestment Fund, USA (CRF) is a community development leader committed to bringing economic equity to communities across the country, in order to generate greater investment in the communities that need it most.

What We Do

Since 1988, CRF has helped reinvent the flow of capital, eliminate barriers to economic mobility and build community wealth. CRF forges a link between capital sources, local small business ecosystems and small business owners.

How We Help

Together with its partners – including community leaders, nonprofit lenders, financial institutions, foundations and more – CRF is creating new strategies and technologies that build stronger local economies, create jobs and support economic mobility.

CRF’s key product lines are:

  • Small business lending, including Small Business Administration 7(a) program loans and other lending products
  • Contract Loan Servicing, including single family mortgage, affordable housing, business loans and investor and fund reporting
  • Capital Markets, including New Markets Tax Credits and the CDFI Fund’s Bond Guarantee Program
  • Technology Services, including a loan origination system and an online loan marketplace

CRF has created measurable, transformative community impact since its inception in 1988.  Key accomplishments include:

  • $3 billion in financing
  • Over 4,000 loans to small businesses
  • Over 134,000 jobs created or retained
  • Serving close to 2 million people
  • Impacting over 1,000 communities

CRF believes in delivering equal access to level the economic playing field, providing opportunities for people to succeed, and development creative financing solutions that transform lives and communities.  CRF does this in three ways each connected and building upon the other –

  • supporting mission-driven organizations with capital to build capacity and increase efficiency,
  • strengthening communities by supporting the local finance ecosystems that empower individuals to thrive,
  • creating systems change by transforming the flow of capital so that access and opportunity are distributed more equitably in communities across the country.

CRF’s ten-year impact target strives to impact more than 1,000,000 lives with more than $1 billion in capital deployed annually by 2027.  CRF’s Fiscal 2018-2022 Strategic Plan, which launched in October 2017, sets us on an exciting path and lays out a set of intermediate term goals for achieving this vision.

What We Offer

A collaborative working environment comprised of driven and highly-engaged individuals committed to the mission, vision and values of CRF. CRF is proud to extend its employees a wide array of benefits including, but not limited to:

  • Most positions offer flexibility for remote work
  • Health and dental insurance
  • 403B and Roth IRA
  • Paid Time Off (PTO)
  • Wellness Program
  • Educational Assistance
  • Long-Term and Short-Term Disability
  • Life Insurance
  • 10 Federal Holidays plus 2 Floating Holidays

To apply for this position, please email your resume to recruiting@crfusa.com

CRF USA, Inc. requires all employees to be vaccinated for COVID-19. As a condition of hire with CRF USA, Inc. candidates must be able to show proof of vaccination for COVID-19 prior to an extension of an offer of employment. Accommodations will be considered for disabilities or sincerely held religious beliefs.

Candidates must reside in and be authorized to work in the United States without sponsorship

CRF is headquartered in Minneapolis, Minnesota. For further information, please visit www.crfusa.com.

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