SBA and Commercial Loan Specialist

Department: Loan Servicing

Reports to: Loan Servicing Manager


The SBA and Commercial Loan Specialist is responsible for the review, boarding of loans, maintenance and modification of SBA loans as needed; reporting requirements for the SBA and commercial loan portfolio; processing of loan disbursements for SBA loans and other commercial lines of credit; execute releases for the commercial loan portfolio; duties related to our Detroit Home Mortgage/CCP portfolio; customer service; quality control review of consumer loan boarding and modification updates; and other duties related to the loans serviced per contract. The employee holding this position reports to the Loan Servicing Manager and may be required to provide back-up as needed to the Loan Servicing Department and/or perform tasks as requested cross-departmentally.

Essential Duties

SBA Loan Portfolio (50%)

  • Board SBA and participation loans
  • Review calculations and approve payoff requests for SBA loans
  • Process Colson/SBA loan sales ensuring accuracy and completeness of documentation and proper distribution
  • Review SBA loan portfolio to ensure prime rate changes are reflected accurately as they occur and process corrections as needed
  • Update SBA loans per modification agreements
  • Process the monthly 1502 reporting adhering to timeframe requirements
  • Complete the SBA 172 Form as required
  • Request, review, and update SBA insurance per stated requirements
  • Initiate and monitor the custom SBA status codes as needed
  • Prepare SBA transcripts as requested
  • Perform commercial releases for all SBA
  • Review and process UCC continuations monthly

Commercial Loan Portfolio (30%)

  • Review and board commercial loans that come through SPARK within SLA – Lender to Lender loans, New Market Tax Credit loans, Patient Capital loans, Bond Guaranty loans, and Warehouse loans
  • Process collateral releases for commercial loans within the stated SLA timeframe
  • Process loan disbursements for commercial lines of credit as requested
  • Maintain policies and procedures to ensure program efficiency and effectiveness

Customer Service (10%)

  • Maintain positive working relationships with internal and external customers, investors, outside vendors, and agents
  • Respond to internal and external customer inquiries/requests over the phone and/or email

Reporting and Investor Remittance (5%)

  • Process and prepare required reporting for CRFs commercial and SBA loan portfolio

Miscellaneous (5%)

  • Miscellaneous duties as assigned


  • This position will be responsible for working within the guidelines of the compliance requirements that pertain to the Loan Servicing department. The Loan Servicing department is responsible for monitoring and reporting on compliance objectives.


2-3 years of loan servicing experience and general knowledge of the rules and regulations in the banking industry. Ideal candidate will be able to work in a collaborative environment, have self-initiative, and work well without constant supervision. Must have excellent communication skills.


Be familiar with and a willingness to work with computer technology and have an understanding of computer hardware, the abilities and limitations of computer software packages and how to within those limits. Intermediate level proficiency and experience with the Internet, using the intranet for prospecting research, computerized data bases for managing client relationships, and virtual meeting software. Must possess an intermediate knowledge of Excel and have proficiency with other Microsoft products, including Microsoft Office, Word, Excel, Outlook.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting. While performing the duties of this job, specific activities require close vision with repetitive hand and finger motions. The employee must occasionally lift and/or move up to 25 pounds.

Mobility. While performing the duties of this job, candidate must be able to attend meetings and presentations in various locations throughout the market.

Position will require attendance at meetings and may require presentations related to assigned reports.

Corporate Responsibilities

  • Belief, model, and support of CRF’s Mission, Vision and Values
  • Awareness and support of the development and implementation CRF’s Strategic Plan
  • Effectively communicate with superiors, colleagues, and staff utilizing communication standards, channels, platforms and schedules such as branding guidelines, CRF’s intranet, etc.
  • Participate in the continual revision and improvement of processes and procedures to enhance organizational growth
  • Understanding and adherence to the Compliance requirements for this position
  • Promote effective collaboration across the organization
  • Belief in and practice of CRF’s Diversity, Equity and Inclusion philosophy, modeling behavior that inspires dialogue, learning, and cross-cultural exchange


Who We Are
Community Reinvestment Fund, USA (CRF) is a community development leader committed to bringing economic equity to communities across the country, in order to generate greater investment in the communities that need it most.

What We Do
Since 1988, CRF has helped reinvent the flow of capital, eliminate barriers to economic mobility and build community wealth. CRF forges a link between capital sources, local small business ecosystems and small business owners.

How We Help
Together with its partners – including community leaders, nonprofit lenders, financial institutions, foundations and more – CRF is creating new strategies and technologies that build stronger local economies, create jobs and support economic mobility.


A collaborative working environment comprised of driven and highly-engaged individuals committed to the mission, vision and values of CRF. CRF is proud to extend its employees a wide array of benefits including, but not limited to:

  • Health and dental insurance
  • 403B and Roth IRA
  • Paid Time Off (PTO)
  • Wellness Program
  • Educational Assistance
  • Long-Term and Short-Term Disability
  • Life Insurance
  • Flexible schedules and telecommuting options
  • 8 Federal Holidays plus 2 Floating Holidays


To apply for this or other positions, please send your resume to

Community Reinvestment Fund USA, Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.

CRF USA, Inc. requires all employees to be vaccinated for COVID-19. As a condition of hire with CRF USA, Inc. candidates must be able to show proof of vaccination for COVID-19 prior to an extension of an offer of employment. Accommodations will be considered for disabilities or sincerely held religious beliefs. For the health and safety of our clients and employees, accommodations will not be considered for positions that require face to face interaction.

Candidates must reside in and be authorized to work in the United States without sponsorship.

CRF is headquartered in Minneapolis, Minnesota. For further information, please visit


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