VP of Process Governance Operations

Department: Operations

Location: Minneapolis, open to remote candidates

Reports to: SVP of Operations


The Vice President of Process Governance will drive CRF’s process governance and business change control strategy and execution. As part of the Enterprise Operations leadership team, this individual will partner with other CRF executives to guide the organization according to its mission, “to improve lives and strengthen communities through innovative financial solutions.”

The Vice President of Process Governance is responsible for promoting the guidance and direction of process management to create synergy between initiatives and continuous improvement. He/she will provide input and vision into all aspects of the organization’s process strategy, with a focus on standardizing processes across the enterprise. The selected candidate will be a strategic stakeholder for the SVP of Operations and will define and implement a best-in-class operational process platform for CRF.

The Vice President of Process Governance is accountable for development and delivery of an ongoing business plan for Business Change Control strategy, culminating in an aligned process for all L3 Process Owners (VP+ level process owners). The selected candidate for this role will drive change management processes on a daily application of culture.

Specifically, the Vice President of Process Governance will leverage expertise in operational processes, process optimization, the regulatory environment, risk and compliance, and internal controls to effectively drive CRF forward. Ultimately, the governance system will be keenly focused to improve processes, enhance customer experience, and achieve economies of scale as the business grows.

Essential Duties and Responsibilities

Process Governance

  • Overall responsibility for the strategic alignment of the Process Governance business line to the CRF Strategic Plan
  • Ensuring operational frameworks are in place to enable clearly defined process methodology and tactical execution with business and functional alignment
  • Develop key measurements and indicators and provide coaching and feedback to leadership on process execution

Process Nomenclature Design

  • Overall responsibility for the design and departmental assignment of the process nomenclature model
  • Ensuring all processes are assigned a nomenclature identifier, and adjusting as new processes are introduced

Business Change Control

  • Overall responsibility for the business change control process, working with functional leaders and key stakeholders to understand full business impact of all process changes
  • Ensuring that all process changes are properly documented and signed off on by all impacted business leaders, job aides are updated, and working with the Learning & Development leader if training is needed for new processes
  • Maintain the Business Change Control working data file repository

Relationship and Strategic Management

  • Develop and maintain effective working relationships with CRF officers, management and staff, and other Stakeholders

Staff Management, Recruit and Retain

  • Oversee, direct, manage, and provide guidance over the work of the Process Governance staff
  • Work with all subordinate managers to establish key performance metrics to measure performance toward goals
  • Building and fostering the best teams possible. by exploring past and present connections, establishing new and emerging contacts Provide staff with the resources and tools to work successfully and identify opportunities for improvement or additional resources
  • Focus efforts on creating excitement and energy to enable an engaged staff
  • Build and assemble a diverse, inclusive and equitable team with the skills, talent and desire necessary to execute on the existing plans


  • Work closely with Risk & Compliance leaders to ensure that all processes are within CRF’s Risk & Compliance framework
  • Maintain standards of excellence in compliance/regulatory behaviors, notifying senior leaders with expediency of any potential breaches


Education and Certification(s)

  • Bachelor’s degree In Business Administration, Operations Management, or a related field; MBA or advanced degree in a relevant field preferred

Experience and Skills

  • Minimum of five years of Operations experience; banking or other financial services operations leadership experience strongly preferred. Process optimization and mapping experience strongly preferred, with an emphasis on Business Change Control

What We Offer

A collaborative working environment comprised of driven and highly-engaged individuals committed to the mission, vision and values of CRF. CRF is proud to extend its employees a wide array of benefits including, but not limited to:

  • Health and dental insurance
  • 403B and Roth IRA
  • Paid Time Off (PTO)
  • Wellness Program
  • Educational Assistance
  • Long-Term and Short-Term Disability
  • Life Insurance
  • Flexible schedules and telecommuting options
  • 8 Federal Holidays plus 2 Floating Holidays

CRF USA, Inc. requires all employees to be vaccinated for COVID-19. As a condition of hire with CRF USA, Inc. candidates must be able to show proof of vaccination for COVID-19 prior to an extension of an offer of employment. Accommodations will be considered for disabilities or sincerely held religious beliefs.


Please send resumes and cover letters to recruiting@CRFUSA.com

About CRF

Community Reinvestment Fund, USA (CRF) is a community development leader committed to bringing economic equity to underserved small businesses across the country while creating growth and development within said communities. Our primary mission is to provide capital and support services in low- and moderate-income communities to individuals who have historically had unequal access to financial services. Since 1988, CRF has helped reinvent the flow of capital, eliminate barriers to economic mobility and build community wealth. CRF forges a link between capital sources, local small business ecosystems and small business owners.

CRF is an equal opportunity lender, provider, and employer. We value diversity, equity, and inclusion and we do not discriminate on the basis of religion, color, national origin, gender, sexual orientation, age, marital status, veteran statues, or disability status.


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